Creating experiences that build bonds between brands and customers via "content in the context of the audience".

Recent projects and articles

New Krispy Kreme site live
There's a brand new Krispy Kreme site designed and developed by Apparent. Check it out today...you can even order online for pick up or delivery!

Visit Krispy Kreme.

New LJ Hooker site live
Working with the in-house technology and brand teams at LJ Hooker we did the IA and interface design for the new corporate website and 600 office sites.

Visit LJ Hooker to see the work.

Live & Love 2011
The winners have been announced for the 2011 Live & Love short film competition. Like last year there are some awesome entries in this activity that is helping to destigmatise genital herpes (or HSV) in Australia.

Visit Live & Love.

Launch of Nikon 1
On September 21, 2011, Nikon had a simultaneous global launch for the revolutionary new Nikon 1 range. Working under utmost secrecy the new pages for the My Nikon Life site were developed, along with a social media strategy and activation plan to spread the word about these stunning new cameras.

Visit My Nikon Life to see more of
the Nikon 1.

Teachers Credit Union: WA campaign
We have just completed the campaign for Teachers Credit Union in Western Australia. Elements included TV, radio, outdoor, press, website and banners.

 

Approach

In the constantly changing world of customer engagement and management, Apparent delivers a sought after marketing strategy and implementation capability that helps organisations to evolve and adapt. We have a breadth of experience not readily accessible in this market - something our clients have been very positive about.

The demand for results focussed activities and measurable media in the current climate puts us in a unique position to deal with the range of challenges and opportunities facing marketers today.

Connecting with customers
We research and understand their behaviour on their journey and how to best deliver value to them through the touchpoints available.

We speak to them in channels (we don’t talk about above-the-line or below-the-line) that will deliver the most cost effective results for the business.

Be that email, DM, print, TV, outdoor, events, communities...

journey
Clients
We are working on a range of strategy, social networking, branding, creative and implementation projects for clients such as:
 
Salesforce
Brand strategy, advertising,
DM, internal comms
 
Nikon
Community and website development,
advertising, DM, collateral
 
Google
Business-to-business
communications
 
GWS Giants
Community management,
website design and development
 
Krispy Kreme
Website design, promotions
photography
 
Weight Watchers
Customer experience
development
 
Novartis
Commmunity engagement,
Live & Love short film competition
 
Teachers Credit Union
Digital strategy, brand evolution,
DM, advertising
 
ICAA
Social network
evolution
 
Brennan IT
DM testing and development,
brand evolution
 
NSW Food Authority
Digital strategy, design
 
 
The Endurance Store
Brand development, customer strategy,
website development, online store
 
LJ Hooker
Digital channel strategy, social
media and website design
 
Team
Phil Smith:
Managing Director / Partner

Over 20 years experience building market-leading customer focussed businesses - both client and agency side – whilst desperately trying to get to a single figure handicap!
Andy: Account Service
Hailing from NZ, Andy has plenty of experience on both sides of the Tasman. Don't get her started on the All Blacks...
Rachel: Account Service
Multi-channel marketer with over a decade of account service experience. Likes: Digital + Design. Travel + Food. Creativity + Community. Campaign Planning + Implementation.
Dani: Account Service

A specialist direct marketer focused on helping clients with all facets of project development through to execution of campaigns…and she does a lot of fundraising for cancer relief.

Cristina: Account Service

Cutting her teeth for the first time in Account Service, 'Khash' has settled into the role nicely and is keeping us all in order.

Jen: Account Service

Jen has extensive experience across all disciplines and has worked in Sydney and New York. Also an amazing cake maker and produces a range of cake mixes!

Angus: Account Service and Research

Research young gun who joined us fromMacquarie Uni with an International Marketing and Communications degree. Gets down into the nitty gritty on many of our 'social' projects.

Mayte: Account Service
Originally from Venezuela, Mayte has worked on FMCG brands in the US and Spain.
Brianne: Account Service and Research

A talented account executive with a passion for digital strategy and brand positioning, Bri's also worked in the beauty industry for L'OREAL and at TOMS Shoes (but that's not our Tom - although he has enough shoes).  

Nicole: Numbers

Previously finance director for one of Australia's largest communications groups, Nicole now gets to keep us all in order.

 

Tom Hutton:
Creative & Design / Partner

All about addressing business challenges with tailored and targeted messages and experiences…and bikes…lots of bikes…
Steve: Content and Copy
A direct marketing writer with over 20 years in agencies in Sydney and Melbourne, Steve has won numerous awards and worked on a broad range of clients. A die-hard St Kilda fan.
Ben: Producer
Born to digital from a past spanning Asia, Europe, business development and strategic planning. 'Stretch' regularly draws parallels to golf in the context of everyday life.
Andrew: Designer
You'll find him playing in the sandpit located at the point at which technology and creativity engage human expression.
Zac: Designer
Fresh from TAFE up in Queensland and just old enough to legally drink, Zac's a talented young designer, illustrator and guitarist (in industrial metal band, Demonseed). Not afraid to speak his mind - a refreshing addition to the team!
Nina: Producer

Another young'un recently out of uni, Nina - originally from Germany - manages content and implementation for a number of clients. Eats more porridge than Goldilocks and the three bears combined...

Priscilla: Producer

A highly experienced producer, Pris is also studying a Masters (when we're not burdening her with work).

James: Developer

Known to most as 'Rabbit', James is a gun front-end developer and fully paid-up member of the Mosman Massive.

Terry: Developer

As if being a super talented developer isn't enough, Terry makes music and takes photos in his spare time. We have our suspicions that he's built himself a time machine to fit it all in...

Grace: Designer

Glued to her Wacom tablet 90% of the time and trying to understand Tom's jibberish the other 10%, Grace smashes out digital and dimensional design with flourish.

Contact

Apparent
107 Alexander Street
Crows Nest
Sydney
NSW 2065
Australia

General and employment enquiries: info@apparent.com.au
Business enquiries: phil@apparent.com.au
Tel: +61 2 9901 4417

Archive

How bacon is clogging up the arteries of your inbox.
Phil takes a look at Bacon (Bacn - email that you have legitimately subscribed to) and its impact on marketing.

Read the article

Brennan IT: new website
We have just completed the brand evolution for IT&T services company Brennan IT. Activities included:

  • Consolidating, categorising and rewriting extensive product and service content
  • Redesigning and developing website
  • Developing materials templates, stationery and emails
  • Developing the new style guide

Visit brennanit.com.au to see the new site.

Live & Love: Finalist in AIMIA Awards
The Live & Love short film competition website is a finalist in the Best Science, Health or Environment category.
View AIMIA site...
Visit Live & Love site...
My Nikon Life: Partnership with Surf Lifesaving
My Nikon Life partnership page with Surf Lifesaving Australia launched. Visit the My Nikon Life SLS page...
Mako Eyewear: New campaigns
We've just been working with Mako Eyewear on their 2010/11 branding, advertising, catalogue and point-of-sale.
My Nikon Life: Partnerships launched
My Nikon Life features assignments and content as part of Nikon's partnerships, including the Australian Golf Masters and Melbourne Spring Fashion Week. Visit the partner pages...
Has the iPad had an impact in your business?
Phil's recent post on the ADMA Blog had a lot of attention. What do you think?
If fans build brands, how do you build fans?
Phil's presentation from Marketing Week in South Australia, August 2010
My Nikon Life: Ongoing
Overview of the My Nikon Life project - a photography community to help people get more from their photography.

You can also visit the site at www.mynikonlife.com.au

Cafe2U: Video for prospects
A video created to highlight the support that Cafe2U franchise partners receive when they invest in a Cafe2U mobile coffee van.

My Nikon Life: 'I am'
Coinciding with the roll out of Nikon's 'I am' advertising campaign in Australia, the My Nikon Life site has had a refresh and redesign. The 'I am' campaign was developed in Europe last year by German agency Jung von Matt (read more) and celebrates the fact that people express who they are through their photography and memories, enabled by Nikon's DSLR and compact Coolpix cameras. The site will continue to run regular assignments, publish articles and celebrate photographers of all levels.

Visit My Nikon Life to see the new site.

Endurance Store: now live
We've been working with start-up online shop, the Endurance Store - created to service the rapidly growing Australian adventure and endurance market. We've created the branding, helped with proposals and developed the website. Soon you'll see the print and online advertising we've been working on!

Visit endurancestore.com.au and get great deals on Eload and Emend sports nutrition!

GWS Giants website launched
We developed the website for new AFL team GWS Giants, including an online store for merchandise and community management through Facebook.
Visit site...
Visit Facebook page...
Live & Love: Winners announced
Judging for the Live & Love online film competition, developed by Apparent, is complete with Ah! Real Herpes taking out the Judges' Choice $10,000 prize.
View winning film...
Visit site...
Cafe2U website design
The design for the new cafe2U website, which will also feature new tools and content to highlight the advantages of Cafe2U over other leading franchise systems.
The role of CRM in a downturn

As budgets tighten (or disappear), pressures for returns increase, the logical focus is on existing customers and stopping the leakage of defection and looking for ways to increase their engagement – and ultimately contribution. View article...

Is there a role for email?

With the growth of social media conversation channels, and the desire for businesses to join the conversation and become active participants – some would say intruders – it leaves the question "where does email fit?". View article...

Salesforce: May 2010
A review of some of our recent work for Salesforce.com - the world's most popular CRM platform.